Retail
Skills

Become the confident, customer-focused employee retailers are looking for.

Why choose this programme?

Whether you're looking for your first retail role, returning to the workforce, or developing the skills needed to build a successful career, this programme prepares you for employment in the retail sector.Through practical training, real workplace activities, and personalised support, you'll develop the confidence, communication skills, and professional attitude employers value. From customer service and merchandising to workplace communication and interview preparation, every part of the programme is designed to help you become job-ready.

Customer Service

Develop the communication and customer service skills needed to create positive customer experiences.

Retail Operations

Learn the day-to-day skills required to work confidently in a retail environment.

Point of Sale

Build confidence using retail systems, handling transactions, and assisting customers.

Workplace Readiness

Develop the professionalism, teamwork, communication, and reliability employers expect.

Visual Merchandising

Learn how product presentation, displays, and merchandising contribute to retail success.

Employment Preparation

Create a professional CV, prepare for interviews, and build confidence applying for retail positions.

Build Your Future

Retail is one of New Zealand's largest employers, offering a wide range of opportunities across customer service, sales, supermarkets, specialty stores, and national retail brands. This programme combines practical learning with workplace-focused training to prepare you for employment in the retail industry. You'll build confidence, strengthen your communication skills, and develop the practical knowledge needed to succeed in a customer-focused environment. Whether you're looking for your first job or planning a long-term retail career, this programme provides the skills and support to help you take the next step.

skills that matter

Customer service & communication

sales techniques

Point of sale systems

Merchandising & product displays

health &
safety

Employment planning & goal setting

Stock control & inventory awareness

CV writing &
job applications

Teamwork & communication

Where This Can Take You

Create New Opportunities

By completing this programme, you'll have the practical retail skills, workplace knowledge, and confidence needed to begin your career in the retail industry. You'll understand employer expectations, communicate effectively with customers and colleagues, and be prepared to contribute positively in a retail workplace. Completing this programme can help you prepare for or secure employment within the retail industry, progress into further education or vocational training, and build the confidence to succeed in customer-focused roles.

Frequently Asked questions

Most of our programmes are fully funded for eligible learners. Funding eligibility varies by programme. Contact us for a no obligation chat to find out which options are available to you.

 

Programme lengths vary. Some are short workshops, while others run over several weeks or months.

 

Our programmes are delivered in person at our training locations or at employer and community venues, depending on the programme.

You do not require previous experience. 

We work with adults from a wide range of backgrounds, including job seekers, employees, migrants, refugees, employers and community organisations. 

Yes! Our programmes offer flexible schedules to help learners balance work, family, and study commitments.

Most of our programmes provide all of the resources and equipment you need. If there is anything additional you need for your programme we will let you know.

Simply complete our enquiry form or visit us at 201 Southland Road Hastings or 140 Dalton Street Napier. We’ll discuss your goals and help you find the right programme.